Seller Agreement

Version 2026-10-18 · Effective 18 October 2026

This Seller Agreement is the written contract between AnandOS (operated by Anand Inc., Jaipur) and every seller (distributor, super stockist or wholesaler) on the platform, as required by the Consumer Protection (E-Commerce) Rules, 2020. A seller accepts it by ticking the box when registering in Seller Central and by listing any product.

1. Relationship

AnandOS is only a marketplace. The seller sells in its own name and on its own account; nothing in this agreement makes AnandOS the seller's agent, partner, employer or guarantor. Each sale is a contract directly between the seller and the buyer.

2. Eligibility and verification

Only registered businesses that are authorised distributors, super stockists or wholesalers of the brands they list may sell. AnandOS may ask for GST certificate, PAN, address proof, brand authorisation letters and bank details at any time, and may refuse or revoke approval.
Seller accounts, new brands and new products go live only after AnandOS approval (unless auto-approval is granted for a trusted seller).
One brand, one seller. Each brand is sold on AnandOS by one seller only. A brand is reserved for the first seller whose authorisation for it is verified; no other seller may list it while that seller holds it, and this applies equally to Anand Inc., which operates AnandOS and sells RR Kabel / RREL, Premier Aquatech, Vankon, Polysure and CRI Pumps. A seller must not list another seller's brand under a different name or spelling. If a seller stops selling a brand, or its authorisation ends, AnandOS may offer the brand to another verified seller.

3. Seller's responsibilities

Products: list only genuine, new products with true descriptions, images, specifications, pack sizes, MRP and country of origin. The selling price must not exceed MRP.
Policies: publish a clear Return, Replacement & Warranty Policy, delivery time and cancellation terms in Seller Central → Policies, and honour them. Until a seller publishes its own, the AnandOS standard policy applies to its orders.
Orders: confirm or decline orders promptly; change items or quantities only with the buyer's approval through AnandOS, never the agreed rate or tax.
Invoices: issue a valid GST invoice in the seller's own name for every sale.
Packing & delivery: pack safely, seal with tape, and record a packing video for every order as set out in the Packing, Delivery & Unboxing Proof Policy. The seller chooses and is responsible for its own staff, transport and courier partners.
Returns & warranty: accept returns and give replacement or refund for wrong, short, damaged-in-transit or defective goods as per its policy and the law; help the buyer with brand warranty.
Complaints: appoint a grievance contact, acknowledge every complaint raised on AnandOS within 48 hours, and resolve it within one month.
Buyer data: use buyers' details only for that order, invoicing and after-sales service; never share them or use them for spam. Comply with the Digital Personal Data Protection Act, 2023.
Law: comply with GST, Legal Metrology, BIS / quality-control orders, consumer protection and all other applicable laws.

4. Payments

Buyers pay the seller directly. AnandOS does not collect, hold or settle payments, and is not responsible for unpaid or disputed payments. Listing and selling are free at present; any future fee will be announced in advance and will apply only after the seller agrees.

5. Prohibited conduct

Fake, counterfeit, refurbished-as-new or unauthorised products; fake orders or reviews; diverting buyers met on AnandOS to avoid the platform's complaint process; misleading prices or discounts; refusing valid claims; harassment of buyers or delivery staff.

6. Enforcement

For breach or proven fraud AnandOS may pause listings, withhold new orders, give a written warning, suspend or permanently remove the seller, record it in the platform block list, and share evidence with buyers and authorities as the law allows.

7. Liability and indemnity

The seller is solely liable to buyers and to authorities for its products, listings, invoices, packing, delivery, returns, warranty and conduct, and for its staff and transport partners.
The seller indemnifies AnandOS and its operator against all claims, penalties, losses and costs (including reasonable legal fees) arising from the seller's products, listings, orders or breach of this agreement or the law.
AnandOS is not liable to the seller for any loss of business, profit or data, or for any act of a buyer.

8. Term and exit

Either side may end this agreement at any time; open orders and complaints must still be completed. Sections 3 (buyer data), 7 and 9 survive.

9. Law and disputes

Indian law applies. Disputes between AnandOS and a seller go first to good-faith discussion, then to the courts at Jaipur, Rajasthan.

Questions: WhatsApp +91 72300 16332 · anandinc3@gmail.com